Jobs: Implementation and Support Engineer

Jobs: Implementation and Support Engineer

Not many people can say that they work for a business that has achieved 7,579% growth globally. Our partner was also recently ranked 5th on the Deloitte Technology Fast 500 EMEA, a ranking of the 500 fastest growing technology companies in Europe, the Middle East and Africa (EMEA). They are a global SaaS company that [...]

Not many people can say that they work for a business that has achieved 7,579% growth globally. Our partner was also recently ranked 5th on the Deloitte Technology Fast 500 EMEA, a ranking of the 500 fastest growing technology companies in Europe, the Middle East and Africa (EMEA). They are a global SaaS company that has built a platform from scratch that uses cloud computing to deliver email management.
Our partner’s team is growing and looking to hire an Implementation and Support Engineer to work with customers to implement and support the company’s services. As an Implementation and Support Engineer you will be dealing directly with new customers to drive the successful implementation and training of our partner’s products. This client facing role does not require travel, yet will allow you to interact daily with several customers simultaneously. You will educate customers on product features and implementation requirements, as well as best implementation practices to maximize the effectiveness of our partner’s products. You will also work closely with the development teams on issues that may arise and new feature requests that can be addressed in future product releases. It is a great opportunity to thrive in a fast paced, agile, but well structured environment.

Key Responsibilities:

Work with the US Service Delivery team on the implementation of new customer accounts.
Serve as the customer’s primary point of contact for project coordination and technical configuration assistance for software products.
Assist clients with their use of the service, functioning as 2nd level support for our customer base with after-hours coverage as needed.
Provide detailed training sessions to partners and customers
Create customer FAQ’s and work to streamline support processes as appropriate
Provide exceptional support to customers, partners, resellers, and internal staff

Skills and Experience Required:

Experience managing customer facing implementations of 3rd party SaaS and IT services.
Deep understanding of internet fundamentals, network routing, and email delivery
Experience with Microsoft Exchange and Active Directory or other email platforms
Excellent verbal and written communication skills that can be used to explain complex technical topics in a clear and straight forward manner
Detail oriented individual that enjoys working with customers and the challenge of technical troubleshooting

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